Cancellation & Refund Policy

Notice: This document is currently pending formal legal review prior to production launch.

1. General Policy

Redsite Technologies maintains a clear, predictable standard for all digital goods and service engagements:

“No refunds, but if we can’t fix the issue within 7 working days, we’ll refund.”

This policy applies without exception across our digital software tools, downloadable licenses, and milestone-based software engineering contracts.

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2. Digital Software and Downloadable Utilities

Because our products (including Micro SaaS utilities and desktop software) are digital assets delivered electronically with immediate cryptographic access or execution capability:

1. Initial Review: If you encounter a verified defect, technical incompatibility, or unexpected breakdown preventing the tool from performing its documented utility, notify us immediately at [email protected].
2. 7 Working Days Remedy Window: Upon receiving your technical issue report with reproducible details, our engineering team has seven (7) working days (Monday through Friday, excluding public holidays) to release a fix, provide an updated binary or build, or resolve the blocking defect.
3. Refund Issuance: If we are unable to resolve the reported issue within seven (7) working days, a full 100% refund of your purchase amount will be credited back via your original payment channel (Razorpay or PayPal).

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3. Custom Engineering & QA Services

For custom development, testing, and consulting services:

1. Work is scoped and executed against transparent, agreed milestones.
2. In the event a milestone deliverable does not satisfy agreed technical specifications, our team will correct the deficiency within seven (7) working days of written notification.
3. If the deliverable remains defective after the 7-day correction period, the milestone fee associated with that deliverable will be refunded or credited.
4. Completed and accepted previous milestones are non-refundable once approved and deployed.

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4. Cancellation of Orders

• Digital Products: Because license keys and access tokens are generated cryptographically and delivered immediately upon payment confirmation, cancellation requests prior to delivery are not possible. Please verify tool compatibility before purchasing.
• Service Engagements: Clients may cancel unstarted future project milestones upon five (5) business days written notice to [email protected]. Any unbilled funds or prepayments for uncommenced work will be returned.

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5. Dispute Resolution & Contact

If you experience any challenge, we ask that you contact our engineering team directly so we can diagnose and rectify the situation promptly:

• Entity Name: Redsite Technologies
• Email: [email protected]
• Address: EPIP Phase 2, Whitefield, Bengaluru, India 560066
• Working Hours: Monday to Friday, response guaranteed within 24 business hours