KNOWLEDGE BASE & FAQ
Frequently
Asked Questions
Direct answers. Zero corporate jargon.
Everything you need to know about our business practices, offline privacy guarantees, software licensing, and engineering partnerships.
Frequently Asked Questions
Our digital tools and software are priced with simple, one-time fees (or completely free with zero ads). We do not charge recurring monthly subscriptions for tools. For client development services, we provide transparent, fixed-scope milestone quotes following an initial discovery discussion.
No. We do not use monthly subscriptions, user account portals, or recurring recurring billing traps. Our browser utilities are either 100% free or pay-per-use, and our desktop software is sold as a one-time purchase. Purchases and license keys are delivered directly to your verified email.
We maintain an unequivocal policy: No refunds, but if we can't fix the issue within 7 working days, we'll refund. This applies to both our digital software products and bespoke service milestones. If something is not functioning as specified, contact [email protected] and our engineering team will address it directly.
Digital purchases and licenses are delivered immediately to your email address upon payment confirmation. You receive an official receipt along with your download link and unique license activation key. If you ever misplace your email or license key, our support team can resend it to the verified purchasing address.
When you purchase desktop software from Redsite, you receive an order confirmation email containing your cryptographic license key (format `RS-XXXX-XXXX-XXXX-XXXX`) and an expiring signed download link. Each license permits activation on up to 2 personal machines. Verification is handled offline with an embedded public key after initial machine registration.
No. Free browser tools like our PDF Editor run 100% locally on your machine using client-side WebAssembly and JavaScript sandboxes. Your documents, images, and data are never transmitted over the internet or uploaded to any server.
Because we do not store customer accounts or passwords, your license key and download link are emailed directly upon payment. If you lose your email or key, visit our Support page (`/support`) and enter the email address used during purchase. Our rate-limited recovery service will re-dispatch your active license keys and download credentials. You can also reach our engineering support directly at [email protected].
Never. Our browser tools—including the PDF Editor—operate entirely client-side on your local device using WebAssembly and pure JavaScript. Your files never touch our network, servers, or any third-party infrastructure. When you close or refresh the tab, all local data is immediately purged from memory.
We support USD, INR, EUR, and GBP. For Indian Rupee (INR) transactions, we process payments via Razorpay (supporting UPI, NetBanking, and domestic cards). For global transactions, we process payments via PayPal. All checkouts take place on the provider's secure, hosted payment portals—Redsite never captures or stores your credit or debit card numbers.
We bill on fixed milestones rather than vague hourly estimations. Before any agreement, we review technical requirements, user journeys, and target timelines, and agree upon concrete deliverables. Each milestone is tied to demonstrable working code and automated test suites. We deliver weekly staging builds, and you retain 100% intellectual property ownership upon milestone completion.
Need Specific Guidance?
Have a question not covered here?
Contact our engineering team directly at [email protected]. We guarantee a thoughtful developer reply within 24 business hours.